INTRODUCTION
TO SERVICES MANAGEMENT
Services are different from physical products, and the ways companies promote them are also different. But even for companies that sell only physical goods, their service delivery can provide massive competitive advantage.
- Introduction to Services
- Service Blueprinting
- Managing Service Environments
- Managing Service Personnel
- Managing Service Processes
- Measuring Service Performance
On completion receive a Certificate of Attainment, and be accredited to display the following distinction
John SMITH,
Intro To Services Management
Mary SMITH,
Intro To Services Management
INTRODUCTION
TO SERVICES MANAGEMENT
Services are different from physical products, and the ways companies promote them are also different. But even for companies that sell only physical goods, their service delivery can provide massive competitive advantage.
- Introduction to Services
- Service Blueprinting
- Managing Service Environments
- Managing Service Personnel
- Managing Service Processes
- Measuring Service Performance
On completion receive a Certificate of Attainment, and be accredited to display the following distinction
John SMITH,
Intro To Services Management
Mary SMITH,
Intro To Services Management
